Returns & Exchanges

RETURNS & EXCHANGES

RETURNS

  1. Register your return online or contact client services: Register your return online by connecting to your My Fenghari account.
  2. Prepare your package: Place your item in its original packaging and with the original receipt.
  3. Put the shipping label on your package: Cover old address labels with the new pre-paid label received by email and securely seal your package using the adhesive strip on the inside of the box.
  4. Deliver your package to UPS: Drop your package off at any UPS store or pick-up location.

EXCHANGES

POLICY

  • Complimentary exchanges & returns within 30 days.
  • Item in perfect & sellable condition.
  • Original packaging.
  • Original invoice, leaflets and certificates.
  • No exchanges and returns for personalized items, hot stamped products, personalized sneakers, engraved products, Made-to-Order items, high watches and high jewelry.
  • Mask covers cannot be returned or exchanged for sanitary reasons.
  • PayPal and Apple Pay purchases may be returned online or exchanged at a free standing stores.

 

Please visit our full Return & Exchange Policy.